There are some agencies charging
ridiculously low fees like $0 or $88. Generally, there are hidden
fees not mentioned in their advertisements. Do ask what other fees
there are. In addition, be aware that you get what you pay for
because an agency desperate in undercutting prices is probably in
some sort of financial trouble, and may not be around to help you
when you need help. A healthy agency will charge a reasonable fee
because to provide good customer service to you, they must be able
to pay their staff well.
Family Satisfaction Program
What this means is that, should you or any
of your family members is dissatisfied with the helper's
performance in any way, just give the agency a call, and they will
be more than happy to make you satisfied again. In addition, an
agency with a family satisfaction program in place will do periodic
follow-up phone calls with you to ensure that everything is working
out well for you and your helper.
Is There A Guarantee?
Find out whether there is a guarantee with
a reasonable time period, should your helper not work out with you.
Despite the best match making services in the world, loving couples
do get divorced due to changes in their lives. The same thing
happens in working relationship in offices and at home. As such,
there should be a reasonable guarantee period for 1 or more free
replacements should the helper not work out for you. 6 months
should be reasonable since the typical office probation period is 3
months. (Replacement here means redeploying a new helper to take
over the position of the previous helper.)
Tips for Finding the Right Maid
When hiring, look for experience. Consider hiring someone who
has children of her own or has looked after children. If your maid
is from an agency ask for a face to face interview.
Tips for Preparing a New Maid
Your maid will be living in your house, but she will still be an
employee. In the first few weeks, you may want to train her and
assess her work.
Spend some time working together, so that your maid can learn
routines and preferences from you, and you can see how she relates
to your baby. Ask her to repeat your instructions to you just to
make sure she understands them. This is especially important if
there are language barriers.
What to Expect
Some people also expect their maids to cook, look after the
family pet, look after the baby, tend the garden as well run
errands. You must be clear about your expectations, but remember if
she has to do too much, she may not be able to provide the quality
care you want for your baby. You may want to consider hiring part
time help to handles the cleaning and washing.
Red Flags to Watch Out For When Choosing a
If you are unsure or feel uneasy, she is not the right one for
you. Insist the agency provides a replacement if the maid assigned
to you seems dishonest, disrespectful or gives you problems.
Agency License # 15C7562, Business Registration # (UEN) 201136607D